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Shipping & Returns
Shipping & Return Policy
Free Shipping
Free shipping applies to orders that total $99 or more. Not all products qualify for free shipping. Look for the free shipping logo.
Shipping & Tracking Numbers
We charge a shipping and handling fee, shipping and handling will automatically be calculated upon checkout. We ship via UPS, FedEx, or US Mail. The majority of our products are shipped from different warehouses around the country. Most products leave our warehouses within 24 - 48 hours. Napoleon & Buck parts may take up to 3-5 days before they leave our warehouses. We make every effort to ship from the warehouse closest to your location. We do not automatically receive tracking numbers from all of our warehouses. If your product was shipped from a warehouse that does provide tracking information it will be available online. If you do not receive your product within the time specified for that product feel free to call or e-mail for an update on your order.
Expeditied Shipping
Choosing 3 Day Select, 2nd Day Air or Next Day Air does not necessarily guarantee that you will receive the product in that time frame. Please see the "usually ships within" section on the product you are interested in. There are no refunds for delays with these shipping methods.
Backorders
In the event that a product is on back order the customer will be notified and given the option of canceling their order or waiting for the product to arrive. We make every effort to keep our site updated with back order information, however we may occasionally miss something.
Returns
Most products have a 30 day return period. Circuit boards, special order parts and other select electronics are not returnable. If you find that you need to return something, please call or e-mail us for return instructions. You will be refunded the original purchase price minus a 20% restocking fee. You will not be refunded any of your original shipping. All returns must be sent back pre-paid, with a tracking number, unused in the original packaging. We do not reimburse for any fees that you incur to send the product back to us. You will not receive a refund unless you first contact us for authorization to return the product, and provide us with a return tracking number. All products will be tested before a refund will be issued, if the product is not in proper working order you will not receive a refund.
Restocking Fees
A 20% restocking fee will be charged on all returns.
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