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Warranty Request Form

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Our goal is to provide you with the highest quality parts. Unfortunately, sometimes there are problems. Please fill out the form below and one of our Customer Service Reps will be in touch shortly to get your claim started.

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Warranty process and coverage varies by manufacture. All warranties are provided by the manufacturer of the product, not Mountain View Hearth Products. We have no control over whether the manufacture approves or denies a warranty claim. All warranty parts must be returned to Mountain View Hearth Products for inspection and testing, unless otherwise noted. Please note that if a product is returned under warranty and it shows no signs of a problem during testing, it will be returned to the customer. We can not ship out a replacement part until the defective part is first received. For more information please see the product page for specific warranty info, or refer to our warranty procedures page. There will be a $20 diagnostic fee on any parts that test good.

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