PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Returns & Cancellations
All orders are subject to a 10% cancellation fee. We can not cancel your order if it has been processed. Due to our automated order processing system, we are unable to change or add to an order after it has been placed. We apologize for the inconvenience. Most products have a 30 day return period. Items that are not returnable are circuit boards, special order parts, all custom cut gaskets and other select electronics. If you find that you need to return something, please call or e-mail us for return instructions. You will be refunded the original purchase price minus a 20% restocking fee. Your original shipping cost will not be refunded. All returns must be sent back pre-paid, with a tracking number, in the original packaging and unused. We do not reimburse for any fees that you incur to send the product back to us. You will not receive a refund unless you first contact us for authorization to return the product, and provide us with a return tracking number. All products will be tested before a refund will be issued, if the product is not in original, unused condition, you will not receive a refund. Returns with out an RMA or returns sent to the incorrect address will be charged a 30% restocking fee. Any order that is refused will be charged a 30% restocking fee.
Different products ship via different carriers. Most of our products ship via FedEx or UPS. A few snap discs and gaskets ship via US Mail. Not all of our warehouses automatically provide us with tracking information. If tracking information is automatically provided it will be available online. If there is no information available online feel free to call to check the status of your order. Most products ship in the time frame given underneath the product price. Some products with long lead times are special order products that have to be brought in from the manufacturer before they can ship. Some Osburn parts will ship directly from the factory in Canada. Please allow extra time for products to clear customs. Any damage during shipment has to be reported within 5 business days of receiving the item. Failure to report damage within this time will result in the claim being denied.
Free shipping applies to parts orders over $49 and over. Your whole order must total $49 or more to receive free shipping. Free shipping is not available to Hawaii, Alaska, or Canada.
A 20% restocking fee will be charged on all returns.Returns received with out proper paperwork or an RMA number, or returns sent to the incorrect address will be charged a 30% restocking fee.
In the event that a product is on back order the customer will be notified and given the option of canceling their order or waiting for the product to arrive. We make every effort to keep our site updated with back order information, however we may occasionally miss something.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Mountain View Hearth Products Inc.. The collective work includes works that are licensed to Mountain View Hearth Products Inc.. Copyright 2017, Mountain View Hearth Products Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Mountain View Hearth Products Inc. or purchasing Mountain View Hearth Products Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Mountain View Hearth Products Inc. or to purchase Mountain View Hearth Products Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Mountain View Hearth Products Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Mountain View Hearth Products Inc. used in the site are trademarks or registered trademarks of Mountain View Hearth Products Inc.
This site and the information on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Mountain View Hearth Products Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Mountain View Hearth Products Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Mountain View Hearth Products Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Mountain View Hearth Products Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Mountain View Hearth Products Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Mountain View Hearth Products Inc. product is mistakenly listed at an incorrect price, Mountain View Hearth Products Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Mountain View Hearth Products Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Mountain View Hearth Products Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Mountain View Hearth Products Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Mountain View Hearth Products Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Mountain View Hearth Products Inc..
Your use of this site shall be governed in all respects by the laws of the state of Montana, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Mountain View Hearth Products Inc. products) shall be in the state or federal courts located in Montana. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Mountain View Hearth Products Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Mountain View Hearth Products Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Mountain View Hearth Products Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Mountain View Hearth Products Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Mountain View Hearth Products Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Mountain View Hearth Products Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Mountain View Hearth Products Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Mountain View Hearth Products Inc. in its sole discretion.
You agree to indemnify, defend, and hold harmless Mountain View Hearth Products Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Mountain View Hearth Products Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Mountain View Hearth Products Inc., Mountain View Hearth Products Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Mountain View Hearth Products Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Mountain View Hearth Products Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).