Most products carry a warranty, for details on the product warranty please see the product page. Due to their sensitive nature, electronics carry a 30 day warranty. If you find a product to be defective in this time period please contact us for return instructions. You are responsible for the cost of returning the defective product to us. We will cover the cost of sending you a replacement product via ground shipping. Under warranty replacement you will not receive a cash refund, we will replace the defective product. OEM parts are covered under the manufactures warranty. If a OEM part is installed in brand or model other than what is listed in the part description the warranty will be null and void.
Different products ship via different carriers. Most of our products ship via FedEx or UPS. A few snap discs and gaskets ship via US Mail. Not all of our warehouses automatically provide us with tracking information. If tracking information is automatically provided it will be available online. If there is no information available online fee free to call to check the status of your order. Most products ship in the timeframe given underneath the product price. Some products with long lead times are special order products that have to be brought in from the manufacturer before they can ship. Some Osburn parts will ship directly from the factory in Canada. Please allow extra time for products to clear customs.
Free shipping applies to parts orders over $99 and over. Your whole order must total $99 or more to receive free shipping. Free shipping is not available to Hawaii, Alaska, or Canada.
A 20% restocking fee will be charged on all returns.
In the event that a product is on back order the customer will be notified and given the option of canceling their order or waiting for the product to arrive. We make every effort to keep our site updated with back order information, however we may occasionally miss something.
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