Get Fireplace & Stove Tech Help
Need help diagnosing your gas fireplace, pellet stove, or wood stove? Our expert support team is here to help you troubleshoot issues and find the right replacement parts.
Fill out the form below to get personalized stove repair help and fireplace tech support. The more detail you give us, the faster we can get you the right part.
What to Include
- Make and model of your unit (e.g. Quadra-Fire 1200i, Heatilator GNDC33)
- Symptoms or troubleshooting steps you’ve already tried
- Any parts you've replaced or inspected
Whether you’re dealing with ignition problems, a broken blower, or just aren’t sure what part to order, our trained techs can help you diagnose the problem and recommend the right solution.
Serving DIY homeowners and service techs since 2009.
Frequently Asked Questions
How can I get help diagnosing my stove or fireplace?
Use our Ask an Expert form to provide the make, model, and a description of the issue. Our trained techs will respond with advice and the right part suggestions.
What brands do you offer support for?
We support major brands like Astria, Breckwell, Buck, Country, Country Flame, Englander, Enviro, Harman, Heat-N-Glo, IHP, Iron Strike, Kingsman, Lennox, Magnum, Merit, Napoleon, Osburn, Pel Pro, Quadra-Fire, St. Croix, Superior, US Stove, Vermont Castings, Whitfield, and many more.
How long does it take to get a response?
We usually respond within 24–48 business hours with personalized troubleshooting steps or part recommendations.