Ordering replacement parts for your stove or fireplace can feel overwhelming, especially if you’re not sure what model you have. But don’t worry. At Mountain View Hearth Products, we help homeowners like you every day track down the right parts, even when you don’t have all the details yet.
This guide will show you how to find your unit's information, explain why knowing your make and model is so important, and give you tips to avoid common mistakes. Let’s get started!
Why Does the Make and Model Matter?
Every fireplace or stove is designed with specific components—some unique to the model, others shared across a few. Over time, manufacturers release multiple versions of the same model, making part compatibility tricky. A gasket or control board that fits a 2015 version might not work in a 2020 revision of the same model name.
Here’s why identifying the correct make and model is essential:
- Accurate Part Matching: Even a one-digit difference in the serial number can affect part compatibility.
- Warranty Coverage: Most manufacturers require your model and serial number to process warranty claims.
- Technical Support: Whether you're installing a part yourself or calling in a pro, support teams rely on your model number to provide accurate advice.
- Safety and Efficiency: Using incorrect parts can lead to performance issues—or worse, safety hazards.
Where to Find the Manufacturer’s Tag:
The easiest way to identify your stove or fireplace is by locating the manufacturer’s data tag. This tag includes the make, model, and often the serial number—your golden ticket to ordering the right part.
Gas Fireplaces
- Location: Remove the lower louver or access panel on the front of the unit.
- Tag Placement: Often on a metal plate attached to the bottom floor, side wall, or on a bracket behind the valve or burner assembly.
- Pro Tip: Use your phone’s flashlight (or camera) to peek into tight spaces without taking the whole unit apart.
Wood-Burning Fireplaces
- Location: The tag is typically behind the firebox screen or on the inside of the firebox wall.
- Tag Placement: Sometimes stamped on the firebox itself or attached to the door frame.
- Pro Tip: Look for a riveted or sticker-style tag—don’t mistake decorative branding plates for the real thing.
Pellet Stoves
- Location: Check behind the ash pan door, under the hopper lid, or on the rear of the unit.
- Tag Placement: Usually a sticker or riveted plate.
- Pro Tip: Be sure the unit is cool before accessing internal panels.
What If the Tag Is Missing or Faded?
Don’t panic! While having the tag info is ideal, we can still help you:
✅ Send us a photo of the full unit (front view and close-ups of key components).
✅ Tell us what brand you think it is (even a guess can help).
✅ Look for the user manual—model numbers are often printed there.
✅ Check your purchase receipt or service records—they might include the make and model.
Our expert team has years of experience identifying units from just a few clues.
How to Contact Us for Help:
Still unsure? We’re here for you. Our trained customer service representatives are available by phone, chat, or email. Just provide as much information as you can—we’ll walk you through the rest.
? Call us at: (406) 272-9850
? Chat with us: https://www.stove-parts-unlimited.com
? Explore our Help Articles: https://help.stove-parts-unlimited.com