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Shipping Damage Claim

We package our orders to withstand shipping and handling. However, despite our best efforts, shipping damage can still occur. Not to worry, though! We make our claim process quick and easy. Just fill out the below form and we'll help you the best we can!

camera-v2.png    Snap a photo

Take a few photos of any damage to the part(s), as well as, the box that it arrived in. Look for signs of damage to the box including any creasing and denting, especially on the corners of the box. Pictures are necessary for the claim, even if the box seems to be undamaged. A replacement will not be sent until these are received.

clipboard-and-pen-v2.png   Fill out Form

Fill out the below claim form with the information found on the invoice that came with your order. Attach the photos you took in step one using the paperclip reamaze-paperclip2.png in the lower left of the last text box.

check-mark-v2.png   Done!

Your claim will be emailed to our customer service agents, who will review it and get back to you in a timely manner. Our goal is to respond within 2-3 business days of receiving your claim.  

If you have any questions, do not hesitate to contact us. We are more than happy to assist!