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Warranty Info

Warranty Information

Warranty Coverage

Most parts sold by Mountain View Hearth Products include a manufacturer’s warranty. Warranty periods and coverage vary depending on the brand and product type.

  • Aftermarket parts typically include a 12-month warranty, while some select parts carry an 18-month warranty.
  • For OEM parts, the manufacturer's warranty applies, and terms vary by brand.
  • Warranty details for specific products can be found on the product page under the warranty information tab.

What the Warranty Covers

Warranties cover defects in materials and workmanship. If a part fails due to a manufacturing defect, it may qualify for a replacement.

Examples of defects covered under warranty:

  • A blower motor failing under normal use
  • A circuit board that does not power on
  • An auger shaft breaking under normal operation
  • A blower wheel melting or cracking without external damage

Examples of issues not covered under warranty:

  • Normal wear and tear
  • Damage due to incorrect installation or improper wiring
  • Glass breakage during installation
  • Damage caused by power surges, modification, or external factors

How to File a Warranty Claim

If you believe you have received a defective part, please follow these steps:

  1. Submit a claim using our Warranty Claim Form, or contact us by phone or email.
  2. Provide the following details:
    • Your order number
    • The model and serial number of your appliance
    • A detailed description of the issue
    • Photos or videos of the defect, if applicable
  3. Follow troubleshooting steps.
    • Our team may ask you to perform basic troubleshooting or test the part outside of the appliance to confirm the defect.

Warranty Limitations & Exclusions

Warranty coverage does not apply in cases of:

  • Improper installation, misuse, or modification of the product
  • Damage from power surges, improper wiring, or user error
  • Normal wear and tear, including dirt buildup or environmental damage
  • Fire, flooding, or other natural disasters
  • Any installation performed in a way that does not follow the manufacturer’s guidelines

Mountain View Hearth Products is not responsible for labor costs, service fees, or incidental expenses related to the installation or removal of a defective part. Warranty replacements do not include shipping costs unless otherwise specified.

Additional Warranty Notes

  • Warranty claims are processed through the manufacturer or distributor, depending on the brand. Processing times vary.
  • If a part is not covered under warranty, replacement parts must be purchased at full cost.
  • If troubleshooting determines that a part is not defective, the claim will be denied.

If you have any questions about your warranty or need assistance with a claim, please contact our customer service team.